Privacy Policy

We have created this security and privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

At store.ChiLiving.com, we ensure a secure on-line credit card transaction with the most advanced technology and respect your personal privacy. We will never release your name, street address, telephone number or e-mail address without your consent. We use the information we collect about you to process orders and to provide a more personalized shopping experience. 

Optional Offline Ordering

You may place your order over the phone at 828-252-9828 or toll-free at 866-327-7867 or via fax at (828-252-9829) during customer service hours: Monday through Friday from 9am-5pm Eastern time. We are closed Saturday and Sunday.

Information We Collect

In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer. Specific areas from which we collect data include: membership, free e-mail newsletters and purchase history.

Sharing of Information

ChiLiving protects account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless the customer has authorized us to or we are legally required to do so. Additionally, we do not share the buying habits of individual consumers. We may share aggregate customer data with selected manufacturers and advertising partners. Promotional emails only go out to customers who have indicated they wish to receive them and customers may elect at any time not to receive any further emails. You can unsubscribe from receiving the newsletter or any promotional emails.

Third Party Intermediaries

To complete credit card transactions, ChiLiving provides the following member information, using secure communications, to WorldPay and PayFlowPro, the intermediary credit card processing companies we use: name, billing address, credit card number, expiration date, and the amount of the transaction. ChiLiving shares shipping information with intermediary shipping companies including but not limited to UPS, USPS, FedEx and DHL.

Notification of Changes

In the event that ChiLiving should change its privacy practices or start using member information in a manner different from that stated at the time of collection, we will send an email to our members notifying them of the changes, explaining the reasons and allowing them the opportunity to accept the changed policy, or demand exemption from it.

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